Refund and cancellation policy.
Canceling your Dine Pro subscription, withdrawal rights and refund requests through Polar.
Scope of the policy
This policy explains cancellation, withdrawal and refund requests for monthly and annual Dine Pro subscriptions provided by Berkay Huz under Huzstudio / Dine. No subscription fee is charged for the free plan; paid plans do not offer a free trial.
We do not offer an additional unconditional money-back guarantee. This does not limit your statutory rights, rights regarding defective or unprovided services, or Polar's applicable buyer/refund terms.
Canceling a subscription
Open the subscription management link in Polar's purchase email and choose cancellation, or send a cancellation request to support@polar.sh. Check the result and effective date. Cancellation usually applies at the end of the paid period, after which renewal stops.
Cancellation does not automatically refund the current period. Complete subscription cancellation separately rather than merely stopping use or requesting closure of your Dine account. Contact info@huzstudio.com for help.
Statutory withdrawal and refund rights
For distance service contracts in Türkiye made as a consumer and covered by withdrawal rights, a 14-day withdrawal period generally begins on the contract date. Legal exceptions may apply depending on the contract, service performance and validly obtained consent. Withdrawal rights are not assumed to be automatically lost for every digital service.
Consumers in other countries may also benefit from mandatory local protections and Polar's country-specific terms. Commercial/professional and consumer transactions may have different scopes. Exercising a statutory right does not depend on voluntary refund assessment or support discretion.
How to submit a request
Submit refund or withdrawal requests through the support link on your Polar receipt or at support@polar.sh. You may also send product issues and requests to info@huzstudio.com. Statutory notification methods remain available.
Include your purchase email, transaction/order number if available, transaction date and requested action. When exercising a withdrawal right, reasons are not required unless legally necessary. Do not send passwords, full card numbers or card security codes.
Assessment and repayment
Polar is the Merchant of Record and processes refunds through the payment system. Requests are assessed under applicable law, product refund terms and Polar buyer terms; submitting a request alone does not guarantee a refund. Report serious technical issues or unprovided services to us and Polar for resolution/refund.
Where possible, refunds use the original payment method. Relevant legal deadlines and Polar's applicable transaction policy govern the process; the time for funds to appear at your bank or payment provider may vary.
Access and data after a refund
Freezing or deleting an account does not automatically create a refund request; no additional voluntary guarantee applies to unused time. Your statutory rights and applicable Polar refund rights remain available. Paid access associated with a refunded purchase may end according to refund and subscription status. To stop future charges, also check that the subscription is canceled. Refunds or cancellation do not automatically delete all personal data; submit account and data requests through the channel in the privacy notice.
Contact and policy updates
Product provider: Berkay Huz — Huzstudio / Dine. Contact: info@huzstudio.com. If your issue remains unresolved, you may use applicable consumer remedies or other legal channels.
You may retain the version of this page valid on your transaction date. Later changes do not remove mandatory rights arising from past transactions.